Technical Support & Service

CADD Edge Technical Support and Service

Customer Satisfaction Rating
June 2014
96.8%red arrow down
May 2014
98.2%

CADD Edge prides itself on offering best-in-class
technical support and unparalleled service

Welcome Video

Tech Support
Mon-Fri, 8:30-5:00

Our Support Team

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"The technical support team here at CADD Edge prides itself on ensuring the best customer support experience. We've added various resources to this page for you to explore, so please feel free to look around"

Leon Austin, Technical Manager
508.630.8020
laustin@caddedge.com

Commitment to Our Customers

Technical support has always been the number one consideration and driving force behind CADD Edge. We employ 18 Application Engineers who have been certified by SOLIDWORKS to provide Technical Support and Training. Many are Certified SOLIDWORKS Experts. And several, have received Elite AE status from SOLIDWORKS.

The CADD Edge Commitment: If our product specialists are helping other people when you call, they'll get back to you within an hour! Our commitment is quality, reliable, friendly service.

How should you use Technical Support?

If you require technical help you can simply call us, or email us with your question. When you call be sure to remember to tell our support staff your name and the company you're calling from. In addition, our Product Specialists also need to know:

Your SOLIDWORKS serial #
Your SOLIDWORKS Date Code

Where can you find this information?

Under the Help Option, choose 'about SOLIDWORKS' and it will tell you both.

For more information on how to obtain a Subscription Service to take advantage of our technical support, please contact us at: 888.223.3334

Educational Links

My.SolidWorks.com

One place to connect, discover, share, and learn everything SOLIDWORKS. Find answers to your questions across the SOLIDWORKS Community and Support resources.

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my solidworks learn more

SW Labels CertTrainSupport

Customer Quotes

"First time calling for support. Great experience."

"I received a response immediately. I am very satisfied with the help I received and the problem has been resolved."

"Knowledgeable support person....friendly and patient"

"Your tech support staff has always been excellent. They should train the support staff for Autodesk."

"This was my first time calling and Ralph handled my issue with out any problems. I was running into a strange issue and his knowledge of the software solved it and set me up. Glad I made the call."

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